FAQs
Questions, answered plainly.
Fees, scope, delivery and how we work. Service-specific questions are answered on each service page.
About the firm
What does Brand Strategy UK do?
We shape brand and marketing strategy: the positioning, messaging and direction that decide who a business serves and why anyone should choose it. We deliver the strategy remotely and in writing. We do not produce visual design, advertising or day-to-day execution, which stay with your chosen creatives.
Who leads the work?
Every engagement has a named lead consultant, confirmed in the written scope. Brand Strategy UK was founded by Nadine Benjamin, BA (Hons) Bus Mgt, ACIM, who currently leads engagements.
Where are you based?
London, United Kingdom. We work remotely with clients across the UK and internationally.
Fees and scope
Are your prices the total?
Yes. Published prices are in pounds sterling and are the total payable. We are not VAT registered, so no VAT is added, and there are no booking or card fees. Fixed fees are the whole price; fees shown as “from” are genuine starting prices, with the final fee confirmed in a written proposal before any work begins.
How do I know which service I need?
Start with the problem, not the package. Submit a brief describing what is happening and what needs to change, and we will confirm fit and scope before anything is committed. If one defined question is blocking progress, the Focus Consultation is usually the right starting point.
Do you run campaigns, ads or design?
No. We are a strategy consultancy. We document the decisions, positioning, messaging, audiences, channels and measurement for your team or chosen suppliers to execute.
Working with us
How are engagements delivered?
Digitally, through structured briefs, written consultation, shared documents and project workspaces. Scheduled meetings are not part of an engagement unless separately agreed in writing.
How quickly do you respond?
Enquiries are usually answered within one working day. Turnaround times are counted in working days, Monday to Friday, excluding public holidays in England and Wales.
Who owns the work?
Once fees are paid in full, the documented deliverables are licensed for use across your organisation and with any suppliers you appoint. We retain our underlying methods, templates and pre-existing material.
Do you use AI?
We use AI tools to help draft, structure, research and check material. Every deliverable is reviewed and issued on the lead consultant’s own judgement; AI is never the author of a recommendation. If you would prefer your confidential material is not processed by an AI provider, tell us at the outset.
Still unsure?